Shipping policy

Shipping & Delivery Policy

Effective Date: 1st July 2025

At Jivanamulam, we ensure that every saree reaches you safely, beautifully packaged, and on time. Please read our Shipping & Delivery Policy to understand our processes and timelines.

1. Shipping Coverage

We currently ship to all major cities, towns, and pin codes across India. If you are unsure whether we deliver to your location, please contact us at info@jivanamulam.com before placing your order.

2. Order Processing Time

All orders are processed within 1–3 business days of payment confirmation. Business days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays will be processed on the next business day.

3. Delivery Timeline

Once dispatched, orders are typically delivered within 3–8 business days, depending on your location:

• Metro Cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): 3–5 business days.
• Tier 2 & Tier 3 Cities: 5–7 business days.
• Remote Areas: Up to 8 business days or more, depending on courier serviceability.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your payment. We periodically offer free shipping promotions, which will be reflected at checkout when applicable.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment in real time. You may also contact us with your Order ID for tracking assistance.

6. Packaging

Every Jivanamulam saree is carefully packaged to preserve its quality and elegance during transit. We use premium, protective packaging to ensure your saree arrives in pristine condition.

7. Delivery Attempts

Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package may be returned to us. In such cases, re-shipping charges will apply for a second delivery attempt.

8. Incorrect Address

Please ensure your delivery address is accurate and complete at the time of placing your order. Jivanamulam is not responsible for delays or non-delivery due to an incorrect or incomplete address provided by the customer.

9. Damaged in Transit

In the rare event that your order arrives damaged due to transit, please refer to our Refund & Exchange Policy and contact us within 48 hours of delivery with your unboxing video and photographs of the damage.

10. Contact Us

For any shipping-related queries, please reach out to us at:
Email: info@jivanamulam.com