Refund & Exchange Policy

Effective Date: 1st July 2025

At Jivanamulam, we take immense pride in the quality and craftsmanship of every saree we offer. We want you to be completely satisfied with your purchase. Please read our Refund & Exchange Policy carefully before placing your order.

1. Return & Exchange Window

We accept return or exchange requests within 12 days of the delivery date. Requests raised after this period will not be entertained.

2. Eligible Reasons for Return or Exchange

Returns and exchanges are accepted only in the following circumstances:

  • The product received is damaged or defective.
  • The product received is incorrect (wrong item shipped).

We do not accept returns or exchanges for reasons such as change of mind, colour variation due to screen display, or personal preference.

3. Mandatory Unboxing Video Requirement

To be eligible for a return or exchange, you must provide a continuous, uninterrupted unboxing video recorded from the moment the sealed package is opened. This video is mandatory and must clearly show:

  • The sealed condition of the package before opening.
  • The complete unboxing process without any cuts or pauses.
  • The product and any damage or discrepancy at the time of unboxing.

Return or exchange requests submitted without a valid unboxing video will not be processed.

4. Product Condition Requirements

To be eligible for return or exchange, the product must be:

  • Unused, unworn, and unwashed.
  • Unaltered and in its original condition.
  • Returned with all original tags, packaging, and accessories intact.

5. Non-Eligible Items

The following items are not eligible for return or exchange under any circumstances:

  • Products that have been used, worn, or washed.
  • Products that have been altered, customised, or stitched.
  • Products purchased during a sale, promotional event, or with a discount code.
  • Products returned without original tags or packaging.
  • Products for which no unboxing video has been provided.

6. Quality Inspection

All returned products undergo a thorough quality inspection upon receipt. If the returned product does not meet our eligibility criteria, the return may be rejected and the product will be sent back to you at your cost.

7. Refund Process

Upon successful quality inspection and approval of your return:

  • Refunds may be issued as Store Credit (valid for 12 months) or to the original payment method, at our discretion.
  • Refunds to the original payment method will be processed within 7–10 business days of approval, subject to your bank's processing timelines.
  • Store Credit will be issued within 2–3 business days of approval.

8. How to Initiate a Return or Exchange

To initiate a return or exchange request, please follow these steps:

  1. Email us at info@jivanamulam.com within 12 days of delivery.
  2. Include your Order ID, a description of the issue, and your unboxing video.
  3. Our team will review your request and respond within 2–3 business days.
  4. If approved, we will share return shipping instructions. Return shipping costs are borne by the customer unless the return is due to our error.

9. Exchange Process

Approved exchanges will be processed subject to product availability. If the requested exchange item is unavailable, a refund or store credit will be offered instead.

10. Contact Us

For any queries regarding returns or refunds, please contact us at:
Email: info@jivanamulam.com