Frequently Asked Questions

We have answered our most commonly asked questions below. If you need further assistance, please visit our Contact Us page.

About Our Sarees

Are your sarees authentic Banarasi?

Yes, absolutely. Every saree in the Jivanamulam collection is sourced directly from Varanasi (Banaras) — the heartland of India's most celebrated weaving tradition. Our sarees are crafted by skilled artisans in Varanasi using genuine Banarasi silk and zari, ensuring authenticity in every thread.

Are your sarees handloom or powerloom?

Our sarees are crafted using premium powerloom craftsmanship by skilled artisans in Varanasi. Powerloom weaving allows us to maintain consistent quality, intricate patterns, and the lustrous finish that Banarasi silk is celebrated for, while making these heritage textiles accessible to a wider audience. We are transparent about this and do not misrepresent our products as handloom.

What types of Banarasi sarees do you offer?

We offer a curated range of Banarasi weaves including Katan Silk, Tissue Silk, Georgette, Organza, and Brocade sarees — suitable for weddings, festive occasions, and everyday luxury.

How do I care for my Banarasi silk saree?

To preserve the beauty and longevity of your Banarasi saree, we recommend:

  • Dry clean only — avoid machine or hand washing.
  • Store in a muslin or cotton cloth — avoid plastic bags which can trap moisture.
  • Keep away from direct sunlight for extended periods to prevent colour fading.
  • Avoid contact with perfume, deodorant, or harsh chemicals directly on the fabric.
  • Re-fold along different lines periodically to prevent permanent crease marks.

Orders & Delivery

How long will it take to receive my order?

Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 3–7 business days across India, depending on your location. You will receive a tracking link via email once your order is shipped.

Do you ship across India?

Yes, we ship to all major cities, towns, and pin codes across India. If you are unsure about delivery to your location, please contact us before placing your order.

Will I receive a tracking number?

Yes. Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your shipment in real time.

Returns & Refunds

What is your return policy?

We accept returns and exchanges within 12 days of delivery, but only for products that are damaged, defective, or incorrectly shipped. A continuous unboxing video from the moment the sealed package is opened is mandatory for all return requests. Please refer to our Refund & Exchange Policy for complete details.

Can I return a saree if I simply don't like it?

We are unable to accept returns for reasons such as change of mind, colour variation due to screen display, or personal preference. We encourage you to review product images and descriptions carefully before placing your order, and to reach out to us with any questions prior to purchase.

How long does a refund take?

Once a return is approved after quality inspection, refunds to the original payment method are processed within 7–10 business days. Store credit is issued within 2–3 business days.

Payments & Security

What payment methods do you accept?

We accept all major payment methods including:

  • Credit & Debit Cards (Visa, Mastercard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, BHIM)
  • Net Banking
  • Wallets

All payments are processed through secure, PCI-DSS compliant payment gateways.

Is it safe to shop on jivanamulam.com?

Yes, absolutely. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your card details on our servers. All transactions are processed through trusted, RBI-compliant payment gateways.

I have a question not answered here. How can I reach you?

We would love to hear from you. Please visit our Contact Us page or email us at info@jivanamulam.com. We respond within 1–2 business days.