Privacy Policy
Effective Date: 1st July 2025
Last Updated: 1st July 2025
Jivanamulam we is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website jivanamulam.com or make a purchase from us. Please read this policy carefully.
1. Information We Collect
We may collect the following categories of personal information:
- Identity Information: Name, email address, phone number, billing and shipping address.
- Transaction Information: Details of purchases, order history, payment method type (we do not store full card details).
- Technical Information: IP address, browser type, device information, pages visited, and time spent on our website (collected via cookies and analytics tools).
- Communication Information: Messages, queries, or feedback you send us via email, WhatsApp, or our contact form.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including shipping and delivery.
- Send order confirmations, invoices, and shipping updates.
- Respond to your queries and provide customer support.
- Improve our website, products, and services.
- Send promotional communications (only with your consent; you may opt out at any time).
- Comply with applicable legal obligations under Indian law.
- Prevent fraud and ensure the security of transactions.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties solely for the purpose of operating our business, including:
- Payment Gateways (e.g., Razorpay, Cashfree, PayU, PhonePe) for secure payment processing.
- Logistics Partners for order fulfilment and delivery.
- Technology Providers (e.g., Shopify) for website hosting and e-commerce operations.
- Legal Authorities when required by law or court order.
All third-party partners are bound by their own privacy policies and applicable data protection laws.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies through your browser settings; however, this may affect certain features of our website.
5. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission and storage. Payment transactions are processed through PCI-DSS compliant payment gateways. We do not store your full payment card details on our servers.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at info@jivanamulam.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Jivanamulam
Email: info@jivanamulam.com
Website: jivanamulam.com