Cancellation Policy

Effective Date: 1st July 2025

We understand that circumstances can change. Our Cancellation Policy is designed to be fair and transparent while allowing us to serve all our customers efficiently.

1. Cancellation Before Dispatch

You may request a cancellation of your order only before it has been dispatched from our facility. To cancel your order:

  1. Email us immediately at info@jivanamulam.com with your Order ID and reason for cancellation.
  2. You may also reach us via WhatsApp for a faster response.
  3. Our team will confirm whether your order is eligible for cancellation based on its current processing status.

We process orders promptly, so we encourage you to contact us as soon as possible after placing your order if you wish to cancel.

2. Cancellation After Dispatch

Once an order has been dispatched and handed over to the courier partner, it cannot be cancelled under any circumstances. If you no longer wish to keep the product after delivery, please refer to our Refund & Exchange Policy for applicable options.

3. Refund for Cancelled Orders

If your cancellation request is approved before dispatch:

  • The full order amount will be refunded to your original payment method within 5–7 business days, subject to your bank's processing timelines.
  • You will receive an email confirmation once the refund has been initiated.

4. Cancellation by Jivanamulam

We reserve the right to cancel any order in the following circumstances:

  • The product is out of stock or unavailable.
  • There is a pricing or listing error on the website.
  • The order cannot be verified or is suspected to be fraudulent.
  • The delivery address is outside our serviceable area.

In such cases, you will be notified promptly and a full refund will be issued to your original payment method.

5. Contact Us

For cancellation requests or queries, please contact us immediately at:
Email: info@jivanamulam.com
Please include your Order ID in all communications for faster resolution.